Klinik Europe AS operates the https://www.klinikeurope.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use any of our Services.
What Information We Collect & How We Use It For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address and postal address. The information that we collect will be used to contact or identify you. We use the information you provide to help us receive a payment from you or to provide a service to you such as branding, web design, graphic design, marketing, writing, or editing. We do not give your personal information out to anyone else besides someone on the Ink & Key team who needs it in order to provide a service. For more information, please see our Terms and Conditions. Depending on what form(s) you complete, information is stored within our Dubsado database and/or Typeform account, Gmail account, and/or GoogleDrive. Request or Remove Data To request a copy of the data that we have collected or to request that all data collected from you be removed from our system, please complete and submit our Request Data Form or our Remove Data Form. You will receive a confirmation email once your data has been removed.
Log Data We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties may have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Our company is hosted on the Webflow.com platform. Webflow.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Webflow.com’s data storage, databases and the general Webflow.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Webflow.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Children’s Privacy Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this information. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.
Complaints by email should be sent to firstname.lastname@example.org. detailing the below information
Patient’s Name Address Date of Birth Date of Surgery A clear description of your complaint and any relevant times and dates Details of any relevant surgeons or medical staff For reasons of data protection and patient confidentiality, we will only acknowledge receipt of the complaint by email. Response/s will be sent in writing by email where possible, but may also be sent via post, and so the patient’s address will be required. We may also require further information for verification purposes.
Complaints from an authorised representative can only be accepted with the written consent of the patient concerned.
A written acknowledgement will be sent within 3 working days
We will undertake an immediate investigation into the comments provided and, once all relevant medical records and reports have been compiled, we will carry out a review. It may also be necessary to take advice from other clinic specialits within Gastric Turkey.
On completion of the investigation review, the complainant will receive a letter, within 20 working days of receiving the complaint. (This timescale does not include Weekends or Bank Holidays). This letter will contain a full written account of the outcome of the investigation, an apology for any deficiencies, and an explanation of remedial action taken.
On any occasions when a written response cannot be provided within this timescale, we will inform the patient of the status of the complaint at a minimum of 20 working day intervals and aim to reach a timely conclusion.
A complaint should be made as soon as possible and within 2 months of the date of the event, which is the subject of the complaint, or as soon as the matter first came to the attention of the complainant.